Difficult for Us, Easy for Them

Suppose you’re working on a complex piece of software with a due date that’s coming up fast. At the last minute, someone realizes that several of the help text popups contain typos. Is it worth fixing? One thing I’ve noticed – and this is true in general, not just in software – is that a lot of people (and businesses) just don’t really care about what they might see as “little things” like this. I’ve lost count of how many times I’ve seen misplaced apostrophes or quotation marks on business materials, even for large chain stores that presumably can afford graphic designers and proofreaders. The argument for ignoring the “little things” is simple: most people probably won’t notice or care. I would argue, however, that taking the time to fix even a minor misspelling or grammatical error is worthwhile, for several reasons. The obvious one is professionalism. All of the written content you put out is part of how you present yourself. When a business cuts corners on proofreading, I have to wonder what else they cut corners on. This seems particularly relevant in a field like software development where attention to detail can be extremely important. Possibly more important, though, is the effect that sloppy writing can have on the ability of your customers to use your software. The amount of attention customers have is limited. Any little...

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